====== Support Knowledge Base ======

//Sample documents for TicketChat testing. Not official policies.//

===== Pages =====

  * [[support:customer_pricing_upload_template|Customer Pricing Upload Template]]
  * [[support:hot_shot_delivery_sla|Hot-shot Delivery SLA]]
  * [[support:monthly_statement_disputes|Monthly Statement Disputes]]
  * [[support:pos_online_order_sync_runbook|Runbook: Online Orders and POS Sync]]
  * [[support:store_transfer_troubleshooting|Store To Warehouse Transfers - Troubleshooting]]
  * [[support:ticket_priority_and_escalation_matrix|Ticket Priority and Escalation Matrix]]

===== Documents =====

  * {{support:core_charge_policy.pdf|core_charge_policy.pdf}}
  * {{support:fitment_and_supersession_guide.docx|fitment_and_supersession_guide.docx}}
  * {{support:rma_returns_troubleshooting.docx|rma_returns_troubleshooting.docx}}
  * {{support:shop_punchout_integration_guide.docx|shop_punchout_integration_guide.docx}}
  * {{support:warranty_claims_process.pdf|warranty_claims_process.pdf}}