====== Store To Warehouse Transfers - Troubleshooting ======

//Sample document for TicketChat testing. Not an official policy.//

Transfer numbers look like TR-######. A transfer moves stock between a parts store and its WD warehouse.

Transfer states, in order:
  * Draft -> Submitted -> Picked -> In Transit -> Received -> Closed

===== Stuck in "Submitted" =====

//more than 1 business day.//

  * The warehouse has not picked it. Usually a part on the transfer is out of stock at the warehouse.
  * Fix: open the transfer, remove or back-order the missing lines, and resubmit.

===== Stuck in "In Transit" =====

//more than 2 business days.//

  * The receiving store has not scanned the delivery.
  * Fix: ask the store to receive it with the handheld scanner. If boxes are missing, open a carrier claim and attach the bill of lading to the ticket.

===== Quantities do not match on receipt =====

  * Receive what arrived. The difference stays open as a short-ship line for 5 business days, then is written off to the sending location.

===== Who can cancel a transfer =====

  * Draft or Submitted: the store manager.
  * Picked or later: only WD inventory control.